In most successful marquee hire businesses the customer is treated very well when booking the marquee but is frequently ignored when the actual construction takes place.<\/p>\n\n\n\n
The person originally pricing for the job is often not the same as the person in charge of putting the marquee up but even when it is the same person different attitudes can apply.<\/p>\n\n\n\n
The attitude adopted when booking the marquee is usually one of careful consideration to the customers thoughts and requirements \u2013 this is obviously essential to get anywhere in the industry.<\/p>\n\n\n\n
But when it comes to erect the marquee the erecting team often have the attitude of keeping the customer out of the way until it\u2019s finished and they can come and \u2018wow\u2019 at the result. Any intervention by the customer is seen as a hindrance \u2018this job would be great without the customers getting in the way\u2019 is a view often expressed on site. I think this is a mistake.<\/p>\n\n\n\n
If you actively engage a customer, if you explain exactly what you\u2019re doing at each stage and why you\u2019re doing it , if you explain that a customer can ask you anything about the marquee then you\u2019re creating a much more pleasant experience for your customers. You obviously have to be aware of those customers that don\u2019t want to know anything and just want you to get on with it but in general going the extra mile will create a nicer working atmosphere for customer and erector alike.<\/p>\n\n\n\n
The big buzz around businesses in recent years is ensuring you engage with your customers (hey, welcome to our blog!), what can be more important than engaging with one of your customers who\u2019s right there in front of you and shortly going to be paying you money?<\/p>\n\n\n\n
Thanks for reading<\/p>\n\n\n\n
Spencer<\/p>\n","protected":false},"excerpt":{"rendered":"
In most successful marquee hire businesses the customer is treated very well when booking the marquee but is frequently ignored when the actual construction takes place. The person originally pricing for the job is often not the same as the person in charge of putting the marquee up but even when it is the same […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-10746","post","type-post","status-publish","format-standard","hentry","category-uncategorised"],"acf":[],"_links":{"self":[{"href":"https:\/\/marqueesforsale.uk\/diy2026\/wp-json\/wp\/v2\/posts\/10746","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marqueesforsale.uk\/diy2026\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/marqueesforsale.uk\/diy2026\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/marqueesforsale.uk\/diy2026\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/marqueesforsale.uk\/diy2026\/wp-json\/wp\/v2\/comments?post=10746"}],"version-history":[{"count":0,"href":"https:\/\/marqueesforsale.uk\/diy2026\/wp-json\/wp\/v2\/posts\/10746\/revisions"}],"wp:attachment":[{"href":"https:\/\/marqueesforsale.uk\/diy2026\/wp-json\/wp\/v2\/media?parent=10746"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/marqueesforsale.uk\/diy2026\/wp-json\/wp\/v2\/categories?post=10746"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/marqueesforsale.uk\/diy2026\/wp-json\/wp\/v2\/tags?post=10746"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}